Terms & Conditions

TARANTÍN PLATFORM TERMS AND CONDITIONS OF USE Last Updated: [November 11, 2025]

INTRODUCTION AND ACCEPTANCE This is a legal agreement between you (the "User") and Tarantín (hereinafter, "Tarantín"). This agreement governs the access and use of Tarantín's e-commerce and Fintech digital services platform, including its website and applications (the "Platform"). By registering, accessing, or using any part of the Platform, the User expressly acknowledges and agrees to have read, understood, and commits to comply with:

  • The present Terms and Conditions (T&C).

  • The Privacy Policies.

  • The Reputation and Dispute Resolution System.

If the User does not agree with the entirety of these documents, they must not access or use the Platform.

1. NATURE OF THE SERVICE: TARANTÍN AS A MERE INTERMEDIARY

1.1. The Platform as a Venue (Tarantín) Tarantín is a Technology Intermediation Platform that acts solely as a virtual venue for Buyers and Sellers to meet, negotiate, and carry out transactions in a facilitated manner. Tarantín is not a seller, importer, agent, distributor, or legal representative of any of the Sellers. The purchase and sale of products or services are concluded directly between the Buyer and the Seller.

1.2. Exclusion of Liability Tarantín is not responsible for: a) The existence, quality, safety, legality, or condition of the listed products. b) The truthfulness or accuracy of the descriptions, images, or prices published by the Seller. c) The capacity of the Sellers to sell the items or the Buyers to pay for them. d) The compliance with the contractual and tax obligations of the Users (Buyers and Sellers).

1.3. Quantitative Limitation of Liability Except in the case of duly proven gross negligence, Tarantín's total liability for any damage or claim related to the Platform shall in no event exceed the amount of the commissions (Fees) that the affected User paid to Tarantín in the ninety (90) consecutive days immediately preceding the event that gave rise to the claim.

2. PROHIBITED CONDUCT AND USER OBLIGATIONS The User agrees not to perform any of the following actions. Non-compliance will result in the immediate and permanent suspension of the account, without prejudice to corresponding legal actions.

2.1. Specific Obligations of the Seller (Sales Compliance)

  • Failure to Ship Items: The Seller must ship the item sold and paid for, unless there is a force majeure event or the Buyer fails to comply with the essential conditions of the transaction (e.g., fails to provide shipping details).

  • No Fraud in Description: The Seller must not modify the item description after it has been sold in a way that misleads the Buyer.

  • Product Legality: The Seller guarantees that the listed products are legal, non-counterfeit, and do not infringe copyrights, trademarks, or any other third-party rights (Intellectual Property).

2.2. Specific Obligations of the Buyer (Payment Compliance)

  • Pay for Items: The Buyer is obligated to pay the price of the purchased items through the payment methods indicated on the platform.

  • No Fraudulent Chargebacks: The Buyer must not perform fraudulent chargebacks through their local bank or payment provider, understanding that payment to Tarantín is made through the USD-Anchored Virtual Currency or platform payment methods.

2.3. General Prohibited Conduct The User shall not:

  • Infringe or circumvent any Venezuelan law, third-party rights, or Tarantín's internal policies.

  • Manipulate the price of an item or interfere with another User's listings.

  • Post false, incorrect, misleading, defamatory, or libelous content.

  • Engage in actions that may harm the Reputation and Dispute Resolution System (e.g., threats, extortion, use of multiple identities to leave ratings).

  • Transfer the Tarantín account (including reputation history) to a third party without the express written consent of Tarantín.

  • Distribute or send spam, unsolicited bulk electronic communications, or computer viruses.

The User agrees to use the Platform responsibly and in accordance with these Terms and current legislation. The User is responsible for the truthfulness of the information provided during registration and the purchasing process. The User shall refrain from any activity that may damage, interrupt, or overload the Platform or the services offered.

3. FINTECH SERVICES, WALLET, AND LEGAL COMPLIANCE

3.1. USD-Anchored Virtual Currency The USD-Anchored Virtual Currency is a Digital Token for Limited Use within the Platform. The User accepts that:

  • It is not Venezuelan legal tender, nor does it possess the same guarantees as the Bolívar (national currency).

  • It is not a bank deposit and, therefore, is not covered by deposit insurance or traditional banking regulations of SUDEBAN.

3.2. P2P Process and Risk The P2P service is a technological tool to facilitate the conversion of Bolivars to the USD-Anchored Virtual Currency between Users. Tarantín is not the seller of the currency nor does it assume the exchange risk. The User assumes the exchange risk and volatility in these transactions.

3.3. KYC and AML Compliance The User is obligated to provide all information required by Tarantín to comply with Venezuelan regulations on the prevention of Money Laundering and Financing of Terrorism (LCDOFT). This includes, but is not limited to, identity verification (KYC) and the disclosure of the source of origin of funds for high-value transactions.

3.4. Conversion and Crediting Rule (Value Protection) The operation of the USD-Anchored Virtual Currency is designed to protect the value of transactions against the devaluation of the Bolívar.

  • Moment of Conversion (Seller): The value of the sale (product price minus Tarantín's commission) will be converted to the USD-Anchored Virtual Currency using the exchange rate prevailing at the moment the Buyer makes and confirms the payment in Bolivars to Tarantín's central account.

  • Immediate Credit: The amount in the USD-Anchored Virtual Currency will be credited immediately to the Seller's Digital Wallet, where it will remain in a HOLD (Escrow) status until the transaction is finalized (successful delivery). Once converted, the payment value for the Seller is fixed in the USD-Anchored Virtual Currency.

  • Logistics Payment (Allied Logistics): The commissions of the Strategic Logistics Partner (Allied Logistics FBP) will be converted and settled only upon electronic confirmation of the successful delivery of the merchandise, under the pay-for-performance model.

4. DISPUTE RESOLUTION AND APPLICABLE LAW

4.1. Submission to the Dispute System The User accepts that any dispute with another User or with Tarantín regarding a transaction on the Marketplace must be submitted, as a mandatory and pre-judicial step, to Tarantín's Reputation and Dispute Resolution System. The User accepts that Tarantín's final decision will be binding on both parties.

4.2. Exclusive Jurisdiction This contract shall be governed by the laws of the Bolivarian Republic of Venezuela. For the resolution of any conflict or controversy arising from the interpretation, validity, or execution of this contract, the parties agree to submit to the exclusive jurisdiction of the competent courts of the City of Caracas, Venezuela, waiving any other jurisdiction that may correspond to them.

5. INTELLECTUAL PROPERTY AND CONTENT USE The User grants Tarantín a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, and sublicenseable license to use, reproduce, modify, and display the content that the User posts on the Platform (e.g., product descriptions, reviews, images), solely for the purposes of operating, promoting, and improving the Platform.

6. LOGISTICS, RISK, AND SHIPPING MODELS

6.1. Shipping Models Tarantín offers two shipping modalities for product delivery: a) Allied Logistics (FBP – Fulfillment by Partner): Shipping managed and paid for through pre-approved Strategic Logistics Partners of Tarantín. b) Seller Logistics (FBM – Fulfillment by Merchant): Shipping managed and contracted directly by the Seller with the provider of their choice (e.g., national shipments).

6.2. Risk and Liability in Allied Logistics (FBP) When the Seller selects the Allied Logistics model:

  • Transport Risk: The Strategic Logistics Partner assumes exclusive responsibility for the loss, damage, or misplacement of the merchandise, from the moment of its reception until successful delivery to the Buyer.

  • Payment Upon Success: The Seller authorizes Tarantín to settle the fees of the Logistics Partner only after electronic confirmation of successful delivery. If the failure is attributable to the Logistics Partner, the Seller will not be penalized, and the Buyer will receive a full refund, activating the Compensation Clause against the Logistics Partner (detailed in the Dispute System).

6.3. Risk and Liability in Seller Logistics (FBM) When the Seller selects the Seller Logistics model:

  • Total Risk Assumption: The Seller assumes total risk and responsibility for any damage, loss, misplacement, or delay of the merchandise. Tarantín is fully exempt from any liability arising from this shipping service.

  • Proof Obligation: The Seller must provide a valid tracking number and proof of shipment. Failure to provide proof of delivery by the Seller will result in the immediate cancellation of the sale and a refund to the Buyer, executed from the Seller's Digital Wallet or the retained funds.

  • Claims: In this model, claims for loss or damage must be managed by the Seller directly with their carrier, without involving Tarantín in the compensation process between them.

6.4. Settlement, Commission, and Retention Authorization

  • Conversion and Retention for Service: Upon confirmation of payment in Bolivars by the Buyer, Tarantín will execute the conversion of the sales value to the USD-Anchored Virtual Currency (UVC). At that same moment, the Seller authorizes the immediate and permanent retention of 6% of the total sale in UVC as payment for the Service Commission.

  • Tax Obligation: On this 6% Commission, Tarantín will withhold the applicable Value Added Tax (VAT), for which the corresponding Tax Invoice will be issued to the Seller.

  • Guarantee Fund (Escrow): The remaining 94% of the sale in UVC will be transferred to the transaction's Guarantee Fund (Escrow). The Seller authorizes this fund to be used by Tarantín, at its sole discretion, to execute a full or partial refund to the Buyer in case of non-compliance, a dispute resolved against them, or a logistics failure (Section 3.4 of Disputes), without the need for additional notification.

7. MODIFICATION OF THE TERMS AND CONDITIONS

Tarantín reserves the right to modify these Terms at any time by posting the modifications on the Platform. The modifications will take effect from their publication. The User is advised to periodically review the Terms to be aware of any changes. Continued use of the Platform after the publication of the modifications will constitute acceptance of the new Terms.

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